The challenge
Our client was a global, business solutions, digital and cloud services firm. With a new CEO at the helm, they adopted a growth ambition which required a reimagining of how the business operated and went to market for its clients.
The CEO recognised the need to bring their people along the journey - including them in the design and decisions to create the right organisation for the future that everyone was bought into.
What did we do?
- We delivered: 3-day CoLab with senior leadership to set the vision & 5-year growth strategy; 3 area CoLabs to activate global leadership around the strategy; 2-year Collaboration Hub to crack the enabling architecture
- The CoLabs identified 5 critical growth areas for focus, and through the Hub we implemented the following:
- Sales & Client Management (most valuable client strategy, new segmentation model, new client management capabilities)
- Go To Market Motions (portfolio approach to optimise relationship between product development & sales)
- Sales, Marketing & Delivery Optimisation (better delivery for clients & how to grow key accounts)
- Culture for Growth (establish innovation mindset)
- Future Ready Workforce (future talent mix and Employee Value Proposition)
What was the impact?
- Mobilised their organisation like never before around a shared vision for a future that they believed in
- Involved all functions and regions in the design and delivery of a new operating model, harnessing the organisation's full power to deliver better for clients
- Regional and group leadership designed a client-centric operating model – fully aligning client service management, sales motions and service delivery functions to effectively deliver against client wants, and anticipate future needs
- Remaining streams designed and developed the talent models and culture required to enable growth to happen, supporting the workforce in overcoming limiting beliefs and developing required talent mix
80%
of the growth target achieved in half the expected time
